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We are a print on demand company and all products are made to order. We design in house then hire and use outsourced manufacturers to print our graphic designs for speed and quality. Some items will ship separately.
Processing
Apparel takes 3-7 business days to create. In some cases, there may be a slight delay. Once your order has shipped, you will receive your tracking number to the email you provided during check out.
Shipping
***Due to the events regarding COVID-19, there are worldwide delays on production/shipping times. Thank you for your patience.***
US customers can expect to receive their item(s) in 5 business days or less. We do not currently offer expedited shipping.
Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with purchase.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Expedited Shipping
Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days.
Returns
All sales are final, however, The Multifaceted Mama will accept returns/exchanges on items that were damaged upon receipt (damages include faulty printing, incorrect sizing from what was ordered, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
We do not offer returns or exchanges on items due to incorrect size chosen. Please make sure that you use our sizing charts if you're unsure before purchasing.
If an item is returned to our warehouse as undeliverable due to customer error (incorrect address provided, change of address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order.
Order Cancellation
We cannot cancel an order after receiving payment due to automatic production of merchandise.
Additional Information to Note
In some instances with graphic images, the actual graphic may be increased in size for clarity on our store. This is not considered a defect in quality or the product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions.
If for any reason there is a defect in our product, the customer has approximately 10 (calendar) days from date of package receipt to notify us of the defect.
Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect shipping addresses provided. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.
Processing
Apparel takes 3-7 business days to create. In some cases, there may be a slight delay. Once your order has shipped, you will receive your tracking number to the email you provided during check out.
Shipping
***Due to the events regarding COVID-19, there are worldwide delays on production/shipping times. Thank you for your patience.***
US customers can expect to receive their item(s) in 5 business days or less. We do not currently offer expedited shipping.
Canadian customers can expect to receive their item(s) in 10 business days or less. We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with purchase.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
Expedited Shipping
Expedited shipping is an option (on some products during check out), however, please note expedited shipping accelerates the shipping time, not the processing time. The expedited shipping time frame is between 3 to 5 business days.
Returns
All sales are final, however, The Multifaceted Mama will accept returns/exchanges on items that were damaged upon receipt (damages include faulty printing, incorrect sizing from what was ordered, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
We do not offer returns or exchanges on items due to incorrect size chosen. Please make sure that you use our sizing charts if you're unsure before purchasing.
If an item is returned to our warehouse as undeliverable due to customer error (incorrect address provided, change of address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order.
Order Cancellation
We cannot cancel an order after receiving payment due to automatic production of merchandise.
Additional Information to Note
In some instances with graphic images, the actual graphic may be increased in size for clarity on our store. This is not considered a defect in quality or the product. Please note that colors may not be exact, but extremely close, due to digital mockup limitations and varying screen resolutions.
If for any reason there is a defect in our product, the customer has approximately 10 (calendar) days from date of package receipt to notify us of the defect.
Additionally, we are NOT responsible for post office issues relating to lost/stolen packages and/or incorrect shipping addresses provided. For example, if your tracking number shows that your package was “successfully delivered” then it becomes the responsibility of the post office.